Refund policy

SOLVYN Return & Refund Policy

At SOLVYN, your satisfaction matters to us. We want every jewelry purchase to be a beautiful experience.

Damaged, Defective, or Incorrect Items

If your jewelry arrives damaged, defective, or different from what you ordered, please contact us within 30 days of delivery.

Include your order number and clear photographs of the item and its packaging so our team can review the issue.

For verified issues, we will provide an appropriate refund or replacement at no additional cost.

Returns and Exchanges

We do not currently offer general returns or exchanges for change-of-mind purchases, such as personal style preferences or ordering the wrong design.

Please review product descriptions, photographs, and available options carefully before purchasing.

This restriction does not affect your rights under applicable consumer-protection laws.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will accommodate cancellation requests when possible before an order has entered processing or shipment.

Refund Processing

Approved refunds will be issued to your original payment method. Once processed, the time needed for funds to appear depends on your payment provider.

Missing or Delayed Packages

If your package is missing or significantly delayed, please contact us so we can investigate the shipment and determine an appropriate resolution.

Contact Us

For questions regarding returns, refunds, or order issues, please reach out through the Contact Us page at shopsolvyn.com.

Thank you for choosing SOLVYN.

Everyday Elegance, Beautifully Yours.